Frequently Asked Questions

We have e-gift cards available for purchase here. Please note, e-gift cards are valid only at barefootdreams.com and cannot be used at our physical store locations. Our physical store locations offer gift cards for purchase as well.

You have 30 minutes to cancel your order after you have placed it, through your customer account. Please contact our customer service department by starting a chat or calling us at 855-269-2442, Monday through Friday from 8am-5pm PST, if you have further questions. Please note, we are not able to cancel orders once they are processed.

On the product page for the item that is out of stock, there will be an option to be notified. Simply click the blue button that says "Out of Stock Notify Me When Available" and a box will come up where you can fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please note, sale and clearance items will likely not come back in stock.

At this time, we do not price match.

Our goal is to process all orders within 7-10 days. Please note that we do not ship on Saturdays, Sundays or US holidays. Shipping estimates are based on the date your order ships, not the date your order was placed.

Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We appreciate your patience.

Most Standard delivery orders arrive within 14-21 business days for in-stock items. You may receive several shipments to complete the fulfillment of your order.

We now offer UPS Next Day Air expedited shipping. Fee is calculated based on distance travelled. Shipping estimates are based on the date your order ships, not the date your order was placed.

We have partnered with Flow to offer the best possible international shipping experience by providing competitive shipping options and country-specific pricing. Learn more by clicking the "International Shipping" tab above.

At this time, we are unable offer shipping to PO Boxes or APO/FPO addresses.

At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. Items marked Final Sale are not eligible for return or exchange. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only. At this time, we are unable to process website returns at our Malibu Flagship Store or Camarillo Outlet Store. Purchases made at our Camarillo Outlet are non-returnable, but may be exchanged within two weeks of purchase. No returns or exchanges will be offered on merchandise purchased outside of the United States.

Holiday Return Policy We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.

We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.

At this time, we are unable to process website returns at our Malibu Flagship Store.

You will receive an email when your return or exchange has been processed. All refunds will be credited back to the credit or debit card that was used for the initial transaction within 14-21 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.

Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.

For orders placed November 3, 2022 or later: Please visit our Returns Center.

For orders placed before November 3, 2022: We would be more than happy to assist you with this issue, please e-mail our customer care team at cs@barefootdreams.com. Please allow 3 business days for response.

Please visit our Returns Center to process your return and/or exchange and to receive a prepaid return label. Once received, pack and seal your box securely, apply the prepaid label that was included with your order, and drop it off at any UPS location. Once your return has been received by our warehouse, our team will issue a refund. All refunds are processed within 10-14 business days of any item being received, and you will receive an email confirmation once your refund is complete. *Please note that Barefoot Dreams is not liable for any lost, stolen, or damaged packages

Purchases made at our Camarillo Outlet Store are non-returnable, but may be exchanged within two weeks of purchase.

We suggest storing all robes, wraps and sweaters flat rather than hanging, which could make them stretch.

A NOTE OF CAUTION TO ALL OF OUR CUSTOMERS

Please be aware that there are numerous entities claiming to sell Barefoot Dreams products, which ARE NOT in fact made by Barefoot Dreams.  The websites doing this are very deceptive.  They are using the Barefoot Dreams name, or a similar name to Barefoot Dreams and are referring to the apparel and other goods they are selling by the very same names as Barefoot Dreams products.  These websites are illegally using not only the Barefoot Dreams name, and the trademarked names of our products, but they are also duplicating the very product photographs and product descriptions that you see on the legitimate Barefoot Dreams website at www.barefootdreams.com.  

Because these websites are operating illegally and have nothing to do with Barefoot Dreams, we have no control over them, the products they offer, or the service they provide.  We also have reason to believe that at least some of these sites are deceiving customers into paying for products and then not shipping the products to the purchaser. If you purchase products through these unauthorized sites, you can have no expectation of receiving the safe, quality, beautiful products you are accustomed to from Barefoot Dreams or from the authorized retailers of our products.  

We are pursuing legal remedies against these bad actors, unauthorized purveyors, and counterfeiters. But this takes time.  

The below information can help inform your purchases so you can best avoid these illegitimate sellers:

 Websites offering products that are not Barefoot Dreams:

The following sites are examples of unauthorized sellers that are wrongfully representing themselves as being Barefoot Dreams or as selling Barefoot Dreams products, when they are not.  If you are seeking to purchase legitimate Barefoot Dreams products, you should avoid these retailers:

www.barefootdreamshop.com

www.barefootdreamstore.com

www.buybarefootdream.com

www.thestyledcollection.com

www.luckinroom.com

www.cozychicshop.com

 In addition, we do not sell through Alibaba.com.

Authentic Barefoot Dreams products are available through the following authorized retailers:

We want all of our customers to have a wonderful experience and be happy with their Barefoot Dreams purchases.  We encourage you, when you are purchasing Barefoot Dreams online, to purchase directly from www.barefootdreams.com or from one of our authorized sellers, which can be found on our store locator page: www.barefootdreams.com/pages/store-locator

Authorized Retailers on Amazon.com:

Lilgift

Mariposa Hill

California Cozy

Everyday Mercantile

Dainty Baby

Birkenberry

International Coffee and Book

Zappos

Help us identify and stop counterfeiters and fraudulent sites: 

Stopping counterfeiters and fraudulent sites is a difficult task, and we welcome your help.  If you are aware of any other website which claims to sell Barefoot Dreams products and which is fraudulent, we encourage you to report it to us and to provide any documentation you may have in connection with it.  Please write to our customer service team at websales@barefootdreams.com noting “FRAUDULENT SITE” in the subject line of the email. 

Once you experience the comfort of Barefoot Dreams, you'll want to share it with everyone. If you are interested in placing a bulk or corporate order (more than 10 units), please email info@barefootdreams.com with your request. Please note no orders for the holiday season will be accepted after 12/6/2021.

We currently ship to Canada and Mexico with plans to expand to more countries in the future.

We currently accept Visa, Master Card and American Express.

All applicable duties (customs tariffs) and taxes (VAT) will be calculated and displayed during checkout. You will have the option to pay duties and taxes upfront during checkout (DDP) or once you receive your order (DDU). Duty and tax amounts calculated and paid during checkout are guaranteed; there will be no additional charges upon delivery.

Depending on the destination, country, and shipping method chosen, our carrier (DHL) estimates a 5-10-day transit. Please note, this time frame does not include the processing time required for our warehouse to fulfill your order.

At this time, no returns or exchanges will be offered on merchandise purchased outside of the United States. All sales final.

Due to shipping constraints and safety, our candles cannot be shipped internationally. Items created in partnership with licensed collaborators like Disney are also excluded. You will not be able to checkout if you have any ineligible items in your cart.