Frequently Asked Questions

We have e-gift cards available for purchase here. Please note, e-gift cards are valid only at barefootdreams.com and cannot be used at our physical store locations. Our physical store locations offer gift cards for purchase as well.

Orders may be canceled during office hours by contacting us within 30 minutes of being placed. Please contact our customer service department by calling us at 855-269-2442, Monday through Friday from 8 am-5 pm PST. Please note, we are not able to cancel orders once they begin processing.

On the product page for the item that is out of stock, there will be an option to be notified. Simply click the blue button that says "Out of Stock Notify Me When Available" and a box will come up where you can fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please note, sale and clearance items will likely not come back in stock.

At this time, we do not price match Barefoot Dreams products sold at other retailers.

We will gladly honor a one-time price adjustment on full-price purchases purchased on barefootdreams.com within 14 days of your original order date if a regular priced item you purchased has gone down in price. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon code or promotion are also ineligible for additional discounts.

Within 14 days of your order, contact us at 1-855-269-2442 or email us at help@barefootdreams.com. Please have your order number ready (it's on your packing list and begins with BFD_).

If your purchase is eligible for a price adjustment, we will refund you the difference to your original form of payment.

Our goal is to process all orders within 7-10 days. Please note that we do not ship on Saturdays, Sundays or US holidays. Shipping estimates are based on the date your order ships, not the date your order was placed. Orders with more than one item may arrive in multiple packages.

Most Standard delivery orders arrive within 10-14 business days for in-stock items. You may receive several shipments to complete the fulfillment of your order.

Please note that Barefoot Dreams is not liable for any lost, stolen, or damaged packages.

We now offer UPS Next Day Air expedited shipping. Fee is calculated based on distance travelled. Shipping estimates are based on the date your order ships, not the date your order was placed. Orders placed after 11AM Pacific Time will be considered placed on the next business day.

Please note expedited shipping is not applicable to Embroidered orders. Embroidery orders require 7-10 business days to process before shipment.

We have partnered with Flow to offer the best possible international shipping experience by providing competitive shipping options and country-specific pricing. Learn more by clicking the "International Shipping" tab above.

At this time, we are unable offer shipping to PO Boxes, APO/FPO, or military addresses.

At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange, or replace it, if returned within 30 days of purchase. At this time, gift items may be exchanged for another item or store credit only. 

Items marked Final Sale are not eligible for return or exchange. 

All embroidered purchases are Final Sale.

All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange. Please note that any shipping costs paid will not be refunded when returning items. 

We are unable to process website returns at our Malibu Flagship Store or Camarillo Outlet Store. Purchases made at our Camarillo Outlet are non-returnable but may be exchanged within two weeks of purchase, in-store. 

No returns or exchanges will be offered on merchandise purchased outside of the United States. 

Holiday Return Policy We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year. Items marked Final Sale are not eligible for return or exchange.

We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended to January 31st of the following calendar year.  

Items marked Final Sale are not eligible for return or exchange. 

No returns or exchanges will be offered on merchandise purchased outside of the United States. 

At this time, we are unable to process website returns at our Malibu Flagship Store or our Camarillo Outlet Store. 

Embroidered Items: Non-Returnable Terms and Conditions

1. Customization: Our embroidered items are customized specifically to your preferences, making them unique and personalized. Due to this, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part.

2. Design Approval: Prior to placing the order, please carefully review the information to be embroidered. It is your responsibility to carefully check accuracy in spelling, and any other specifications. Once processed, changes cannot be made, and returns will not be accepted based on design elements.

3. Quality Control: We take great care in ensuring the quality of our embroidered items. However, if you believe there is a manufacturing defect, please contact us within 5 days of receiving your order. We may request photographic evidence of the issue for assessment.

4. Refunds and Replacements: In the event of a manufacturing defect or an error on our part, we will offer a replacement item or issue a refund, depending on the circumstances. Please contact us at help@barefootdreams.com

You will receive an email when your return or exchange has been processed. All refunds will be credited back to the credit or debit card that was used for the initial transaction within 10-14 days of receiving the item and processing the return. Return processing time may take up to 30 days during peak periods. The time it appears on your statement depends on the individual financial institution. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. Please note that any shipping costs paid will not be refunded when returning items. 

Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.

For orders placed November 3, 2022 or later: Please visit our Returns Center.

For orders placed before November 3, 2022: We would be more than happy to assist you with this issue, please e-mail our customer care team at cs@barefootdreams.com. Please allow 3 business days for response.

BarefootDreams.com online outlet items can be returned/exchanged within 30 days of purchase so long as they are not on Final Sale; final sale items will be noted in the product description and at the top right corner of the images after clicking on the item.

Please visit our Returns Center to process your return and/or exchange and to receive a prepaid return label. Once received, pack and seal your box securely, apply the prepaid label that was included with your order, and drop it off at any UPS location. Once your return has been received by our warehouse, our team will issue a refund. All refunds are processed within 10-14 business days of any item being received, and you will receive an email confirmation once your refund is complete. *Please note that Barefoot Dreams is not liable for any lost, stolen, or damaged packages.

Purchases made at our Camarillo Outlet Store are non-returnable, but may be exchanged within two weeks of purchase.

We suggest storing all of our products flat rather than hanging them to minimize stretching.

A NOTE OF CAUTION TO ALL OF OUR CUSTOMERS

Please be aware that there are numerous entities claiming to sell Barefoot Dreams products, which ARE NOT in fact made by Barefoot Dreams.  The websites doing this are very deceptive.  They are using the Barefoot Dreams name, or a similar name to Barefoot Dreams and are referring to the apparel and other goods they are selling by the very same names as Barefoot Dreams products.  These websites are illegally using not only the Barefoot Dreams name, and the trademarked names of our products, but they are also duplicating the very product photographs and product descriptions that you see on the legitimate Barefoot Dreams website at www.barefootdreams.com.  

Because these websites are operating illegally and have nothing to do with Barefoot Dreams, we have no control over them, the products they offer, or the service they provide.  We also have reason to believe that at least some of these sites are deceiving customers into paying for products and then not shipping the products to the purchaser. If you purchase products through these unauthorized sites, you can have no expectation of receiving the safe, quality, beautiful products you are accustomed to from Barefoot Dreams or from the authorized retailers of our products.  

We are pursuing legal remedies against these bad actors, unauthorized purveyors, and counterfeiters. But this takes time.  

The below information can help inform your purchases so you can best avoid these illegitimate sellers:

 Websites offering products that are not Barefoot Dreams:

The following sites are examples of unauthorized sellers that are wrongfully representing themselves as being Barefoot Dreams or as selling Barefoot Dreams products, when they are not.  If you are seeking to purchase legitimate Barefoot Dreams products, you should avoid these retailers:

www.barefootdreamshop.com

www.barefootdreamstore.com

www.buybarefootdream.com

www.thestyledcollection.com

www.luckinroom.com

www.cozychicshop.com

 In addition, we do not sell through Alibaba.com.

Authentic Barefoot Dreams products are available through the following authorized retailers:

We want all of our customers to have a wonderful experience and be happy with their Barefoot Dreams purchases.  We encourage you, when you are purchasing Barefoot Dreams online, to purchase directly from www.barefootdreams.com or from one of our authorized sellers, which can be found on our store locator page: www.barefootdreams.com/pages/store-locator

Authorized Retailers on Amazon.com:

Lilgift

Mariposa Hill

California Cozy

Everyday Mercantile

Dainty Baby

Birkenberry

International Coffee and Book

Zappos

Help us identify and stop counterfeiters and fraudulent sites: 

Stopping counterfeiters and fraudulent sites is a difficult task, and we welcome your help.  If you are aware of any other website which claims to sell Barefoot Dreams products and which is fraudulent, we encourage you to report it to us and to provide any documentation you may have in connection with it.  Please write to our customer service team at websales@barefootdreams.com noting “FRAUDULENT SITE” in the subject line of the email. 

Once you experience the comfort of Barefoot Dreams, you'll want to share it with everyone. If you are interested in placing a bulk or corporate order (more than 10 units), please email info@barefootdreams.com with your request. Please note no orders for the holiday season will be accepted after 12/6/2021.

We currently ship to Canada and Mexico with plans to expand to more countries in the future.

We currently accept Visa, Master Card and American Express.

All applicable duties (customs tariffs) and taxes (VAT) will be calculated and displayed during checkout. You will have the option to pay duties and taxes upfront during checkout (DDP) or once you receive your order (DDU). Duty and tax amounts calculated and paid during checkout are guaranteed; there will be no additional charges upon delivery.

Depending on the destination, country, and shipping method chosen, our carrier (DHL) estimates a 5-10-day transit. Please note, this time frame does not include the processing time required for our warehouse to fulfill your order.

At this time, no returns or exchanges will be offered on merchandise purchased outside of the United States. All sales final.

Due to shipping constraints and safety, our candles cannot be shipped internationally. Items created in partnership with licensed collaborators like Disney are also excluded. You will not be able to checkout if you have any ineligible items in your cart.

Where can I find my rewards account info? 

The rewards page is your roadmap to all your Sand Dollars and perks. You can access all your info by visiting our rewards page at https://barefootdreams.com/rewards 

How do I redeem my Sand Dollars? 

Exchanging your Sand Dollars for great rewards couldn't be easier! Simply visit  https://barefootdreams.com/rewards and click the 'Redeem' button to redeem your chosen reward. 

How do Sand Dollars convert to actual dollars? 

Higher tiers in Cozy Club earn more Sand Dollars at a quicker rate, but 100 Sand Dollars always = $5 rewards 

 For Example, as a Cozy Chic Ultra Lite tier member, you will earn 1 Sand Dollar for every dollar you spend. So, if you spend $150, you'll earn 150 Sand Dollars. 

When you move up to become a Cozy Chic Lite tier member, you will be earning Sand Dollars at an accelerated rate of 1.25. So, if you spend $150, you’ll earn 188 Sand Dollars. 

When you move up to become a Cozy Chic tier member, you will be earning Sand Dollars at an accelerated rate of 1.5. So, if you spend $150, you’ll earn 225 Sand Dollars. 

Once your account reaches 100 Sand Dollars, you will earn a $5 Reward, which you will see in your Cozy Club account. 

Will I be able to use my rewards in-store? 

Currently, our rewards program is online only but it will be up and running in our stores and outlet soon.

Is there a limit to how many Sand Dollars I can earn? 

Nope!  That’s the best part about being a Cozy Club member!  You will always have an opportunity to earn more Sand Dollars by shopping with us, engaging with our brand and community online, and through seasonal purchases. 

Can I return my order if I redeemed a reward for a discount?  

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The Sand Dollars you used to redeem the discount will also be added back to your rewards account. 

Do Sand Dollars ever expire? 

Sand Dollar expire after 1 year after date of issue so make sure to use them on your next eligible purchase! 

How is my Cozy Club tier determined? 

Your Cozy Club tier is determined by the amount you spend in a rolling calendar year. 

Upon joining the Cozy Club, you will be automatically enrolled in the Cozy Chic Ultra Lite Tier 

To reach the Cozy Chic Lite tier, you must spend greater than $250 in the rolling calendar year. 

To reach the Cozy Chic tier, you must spend greater than $500 in the rolling calendar year. 

Once you qualify, you will instantly move up and have access to that tier's perks through 1 calendar year from entering the tier. As you move up in the Cozy Club tiers, you will retain all benefits from your previous tier.  

How will I know when I have reached a new tier? 

You will receive an email notification when you reach a new tier level, letting you know of the new perks you’ve unlocked! 

Once you are in a Cozy Club tier, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! 

I received an error message when referring friends through the email referral box. What went wrong? 

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.   

The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them.  

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.   

If you are still having problems using the email referrals, please contact our help@barefootdreams.com if you need further assistance. 

I’ve referred several friends but haven’t received any Sand Dollars for it. Is there something else I need to do? 

Thank you so much for sharing us with your friends!  We really appreciate it.   

Referred friends must be first-time customers in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or by your unique referral link also found there.  

Sand Dollars will be added to your account as soon as your friend completes their first purchase on our website.   

 When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any Sand Dollars that you have received for referrals.