RETURNS + EXCHANGES
Return & Exchange Policy for products purchased from barefootdreams.com
At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. Shipping and handling charges are not refundable.
Styles marked as Final Sale cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM(S) THAT I PURCHASED FROM BAREFOOTDREAMS.COM
Use any of the following options to return Barefoot Dreams products purchased online
- Before mailing the item you wish to return, please submit a request for a Return Authorization (RA) by sending email to our Customer Service at email@example.com. Make sure to include the original order number which starts with BD_ for the items you wish to return or exchange. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item.
- You can also start a return or exchange process by filling out quick ONLINE FORM.
Once your request has been received and processed, a customer service representative will email your RA confirmation as well as a prepaid UPS shipping label to return your merchandise.
Please note returns will not be accepted without prior authorization (RA).
We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. Barefoot Dreams® is not liable for any lost, stolen, or damaged packages.
If you have any questions regarding our Return & Exchange Policy, or whether your purchase fits the requirements, please email us at firstname.lastname@example.org. Please allow up to 3 business days for a response.
HOW WILL I KNOW WHEN YOU HAVE RECEIVED MY RETURN/EXCHANGE
- We process all returns & exchanges within 7 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax (sorry, no shipping costs will be refunded unless we sent the wrong item or the item was defective.)
- Refunds will be issued in the original form of payment within 14 days of receiving the item and processing the return. If the original form of payment is no longer valid, or if the order was a gift, you'll be issued a Barefoot Dreams store credit.
- If you return an item where the record of purchase dates back 40 days or greater, we will issue a refund in the form of a store credit.
In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.
WHAT IF I DID NOT PURCHASE THE ITEM(S) FROM WWW.BAREFOOTDREAMS.COM, HOW CAN I RETURN OR EXCHANGE IT
Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.
WHAT SHOULD I DO IF I RECEIVED A BAREFOOT DREAMS® ITEM(S) AS A GIFT AND DON'T KNOW WHERE IT WAS PURCHASED. HOW CAN I RETURN OR EXCHANGE IT
We would be more than happy to assist you with this issue, please e-mail our customer care team at email@example.com. Please allow up to 5 business days for response.
HOLIDAY RETURNS POLICY
We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.