FAQ - FREQUENTLY ASKED QUESTIONS
What forms of payment do you take?
We accept MasterCard, Visa, American Express and Discover cards. At this time, we do not accept PayPal, personal checks, cash or Bitcoin. Please note, your credit card will be charged as soon as your order is placed.
Do you charge sales tax?
Barefoot Dreams does not collect sales tax except for orders that are shipped within the state of California. As our merchandise is shipped from Agoura Hills, California, we are required by law to collect sales tax based on the ship to county California address. These rates vary according to California county tax codes..
Can I include a gift note?
Yes, on the last page of the ordering process (after your credit card is entered), there is a "Special Instructions" field. Place the text of your note there and we will include it with your order.
Can you include a gift receipt?
All of our orders are sent with only a packing slip that contains no pricing information.
Do you have gift cards/certificates?
At this time, we are unable to offer gift cards or certificates.
How do I cancel an order?
To cancel an order, please contact our customer service department by phone at 855-269-2442. Our business hours are Monday through Friday 8am-5pm PST.
I need to change something on my order, can I adjust it?
Please call us at 855-269-2442 with your order number. We are able to make adjustments within a very small window between 8am and 9am PST before orders go to processing. Once an order has gone to processing, we may not be able to make adjustments.
Can I place an order over the phone?
Yes, we are available for phone orders Monday through Friday 8am-5pm PST. Please call 855-269-2442.
Why is my card declining?
There are a variety of reasons why a card might decline. Double check your billing address and re-enter your credit card number. If the order is still declining, please reach out to your issuing bank to see if there is an issue on their end. If the issue is not with them, please call us at 855-269-2442 and we can try the order again over the phone. Our business hours are Monday through Friday 8am-5pm PST.
The item(s) I wish to purchase are out of stock. How will I know when they are back in stock?
On the product page for the item that is out of stock, there will be an option to be notified. Simply click the blue button that says "Out of Stock Notify Me When Available" and a box will come up where you can fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please note, sale and clearance items will likely not come back in stock.
PROMOTIONS AND DISCOUNTS
Do you have any promotions or promo codes?
To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Facebook, Instagram, and Twitter. All promotions will be announced through these channels.
Do you price match?
At this time, we do not price match.
How much is shipping?
Shipping varies based on weight and distance travelled. These rates are stated to us by UPS and are not set or alterable by Barefoot Dreams. All orders over $99 will have free UPS Ground shipping.
When will my order go out?
Our goal is to process all orders placed Monday-Thursday before 2 p.m. PST within 1-2 business days, and all orders placed Friday-Sunday within 2-3 business days. Please note that we do not ship on Saturdays, Sundays or US holidays.
When will I receive my order?
Please refer to the tables on http://www.barefootdreams.com/shipping-options.html
Most Standard delivery orders arrive within 5-8 business days for in-stock items. You may receive several shipments to complete the fulfillment of your order.
Can you expedite shipping?
Yes, we offer Next Day, Two-Day, and Three-Day service through UPS. Rates will vary based on weight and distance travelled. Expedited orders placed before 2pm will depart the same day. Expedited shipping timeframes begin the day following departure (i.e. a Two-Day shipment departs on Tuesday afternoon, but the two-day timeframe will begin Wednesday for arrival on Thursday). More detailed information on timeframes can be found on http://www.ups.com.
Can you ship internationally?
At this time, we are unable to offer international shipping through our webstore.
Can you ship to PO Boxes or APO/FPO addresses?
At this time, we are unable offer shipping to PO Boxes or APO/FPO addresses.
How do I know if my order has shipped and how can I track it?
Generally, an email with a shipping confirmation and tracking is sent to our customers automatically. Oftentimes, these emails can get caught in email spam folders, so please check there first. If you don't receive an email from us, you can contact our customer service department at 855-269-2442 or email email@example.com. You may also review your order information and history through your Barefoot Dreams online account.
RETURNS AND EXCHANGES
What is your return/exchange policy?
At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only.
PLEASE NOTE: Shipping and handling charges are not refundable and return postage is your responsibility.
How do I return or exchange an item(s) that I purchased from BarefootDreams.com?
In order to process a return or exchange, please (PRINT RETURN & EXCHANGE FORM) and fill it out entirely. Then enclose it in the box with the packing slip and item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item.
Pack and seal your box securely, and ship via a traceable carrier such USPS, UPS or FedEx. Please remember that return postage is your responsibility, therefore packages must be returned prepaid. Please note that Barefoot Dreams® is not liable for any lost, stolen, or damaged packages.
How will I know when you have received my return/exchange?
We aim to process all returns & exchanges within 7 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax. No shipping costs will be refunded unless there are extenuating circumstances.
All refunds will be credited back to the credit or debit card that was used for the initial transaction within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.
What if I did not purchase the item(s) from BarefootDreams.com, how can I return or exchange it?
Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.
What should I do if I received a Barefoot Dreams® item(s) as a gift and don't know where it was purchased. How can I return or exchange it?
We would be more than happy to assist you with this issue, please e-mail our customer care team at firstname.lastname@example.org. Please allow 3 business days for response
Do you offer wholesale rates?
If you are a retailer and are interested in wholesale rates, please refer to http://www.barefootdreams.com/wholesale.html
Who can open a wholesale account?
***CURRENTLY WE ARE NOT ACCEPTING NEW WHOLESALE APPLICATIONS UNTIL 2017***
How long does it take to open a wholesale account?
***CURRENTLY WE ARE NOT ACCEPTING NEW WHOLESALE APPLICATIONS UNTIL 2017***
CARE AND CLEANING
How do I wash my Barefoot Dreams items?
Please lovingly care for your Barefoot Dreams product to retain the softness. Barefoot Dreams is machine washable, however, our fabrics do not like heat. We recommend washing on a delicate cycle in cold water with a gentle detergent. You may tumble dry on your lowest dryer setting with low heat, but air fluff or flat dry is strongly recommended.
DO NOT use dryer sheets or fabric softener. This will compromise the softness of the fabric.
How should I store my Barefoot Dreams items?
We suggest storing all robes, wraps and hoodies flat rather than hanging which will make them stretch.
Can you mail me a catalog?
At this time, we are moving away from paper catalogs. The full listing of our available products can be found on BarefootDreams.com.